Contact Us

We're here to help with any queries or feedback you have about your online shopping experience.

How can we help?

To help us assist you, please make a selection regarding your query below

Get Help Online

Check your order status
If you've recently placed an order with us
and would like to know the status then click the link above.

View your order

If you don't have an account with us, don't worry!

Please enter your Order ID, email you used for this order and Billing postcode to manage and view your order.

You can find it in your confirmation email
The one you used while ordering
Frequently asked questions
We've answered your frequently asked questions
to help you with your order or account queries.

Contact Online Customer Service

Christmas Opening Hours:

Christmas Eve: 9:00 AM – 2:00 PM // December 25th & 26th: Closed // December 27th: 9:00 AM – 5:30 PM // December 28th & 29th: 10:00 AM – 5:00 PM // New Year’s Eve: 9:00 AM – 2:00 PM // January 1st: Closed // January 2nd: Open, 9:00 AM – 5:30 PM.

Please note: from the 1st of Jan , opening hours will be: Mon - Fri: 9am - 5.30pm, Saturday and Sunday: Closed.

Merry Christmas from the Getting Personal Customer Services team!

Christmas Opening Hours:

Christmas Eve: 9:00 AM – 2:00 PM
December 25th & 26th: Closed
December 27th: 9:00 AM – 5:30 PM
December 28th & 29th: 10:00 AM – 5:00 PM
New Year’s Eve: 9:00 AM – 2:00 PM
January 1st: Closed
January 2nd: Open, 9:00 AM – 5:30 PM

Please note: from the 1st of Jan , opening hours will be: Mon - Fri: 9am - 5.30pm, Saturday and Sunday: Closed.

Merry Christmas from the Getting Personal Customer Services team!

Telephone
01924 839150
Our phone lines are open between 9am - 5:30pm Monday to Friday, and 10am - 5:00pm Saturday & Sunday (Excluding Bank Holiday)

Send us a message
gpcustomercare@cardfactory.co.uk
Email us with your questions and we'll aim to respond as soon as we can.
Getting Personal HQ
Getting Personal
Century House, Brunel Road, Wakefield,
West Yorkshire, WF2 0XG,
United Kingdom

Get help online

View your order

If you don't have an account with us, don't worry!

Please enter your Order ID, email you used for this order and Billing postcode to manage and view your order.

You can find it in your confirmation email
The one you used while ordering

Contact customer services

Send us a message
gpcustomercare@cardfactory.co.uk
Email us with your questions and we'll
aim to reply with an answer
within 24 hours
Getting Personal HQ
Getting Personal
Century House, Brunel Road, Wakefield,
West Yorkshire, WF2 0XG,
United Kingdom