Getting Personal - Gift Experiences Terms

Everything you need to know about booking your gift experience

 

All vouchers for gift experiences are sold by Getting Personal Ltd, acting as an agent for Activity Superstore.

Accepting your order

As many of our activity days have a high value, we reserve the right to make a security check before accepting your order. This may result in a delay to your order being despatched.

Description and photography
We have tried hard to ensure that descriptions and illustrations used in the voucher packs, in all our literature and on our website are accurate, however, photographs are intended to give a general idea of the experience described, and do not form part of any contract between you, Getting Personal or its suppliers.

Insurance
Where applicable, the price of the voucher includes the cost of providing you with personal accident insurance cover. This insurance cover is only included if indicated on your voucher and is not available for experiences that take place abroad. Full details of insurance cover are included in your infopack.

Voucher validity
Vouchers are valid for a minimum of nine months (excluding promotions). Please check the season of your experience, as this may be shorter than the voucher validity. You will find the expiry date printed on the voucher. You must book and complete your experience prior to the expiry date. If you are unable to redeem your voucher within the validity period, the voucher can be extended for a period of up to six months. A voucher can only be extended once and must be done while the voucher is valid.

Extended vouchers cannot be refunded. A £15 administration fee is payable if you choose to extend your validity. If our website price has increased, you will also be required to pay the difference.

Exchanges
You may exchange the voucher for one of the other experiences from our website. A supplement will be payable if the chosen experience costs more than the original experience, but if your chosen experience is cheaper, we will hold the difference as a credit against another voucher. Should you exchange your voucher, both credit and exchanged voucher hold the original expiry date.

Please note you will not be able to exchange your voucher once a date has been booked with the experience provider.

Refunds
If you are not satisfied with your voucher pack, please call us within 28 days of purchase and we will happily arrange a full refund on receipt of your voucher. Refunds will be paid back onto the credit/debit card used to place the original order, or by cheque. No interest will be paid on the amount to be refunded. Refunds can not be issued once a date has been booked with a supplier.

Suppliers
Experiences are provided by suppliers who are neither employed by, nor acting as agents of, Getting Personal Ltd. We are unable to examine all the equipment or facilities of every single supplier, nor are we able to vet every single one of their employees. Consequently, we cannot accept liability for any act or omission or negligence of a supplier, nor any other liability arising out of the provision of the experiences to you. We do not accept liability for damage to property or consequential loss or injury of any kind, except where death or injury is caused by the negligence of Getting Personal Ltd, its servants or agents.

In no circumstances shall our total liability for any claim exceed the price of the voucher or product supplied. Experiences are provided by the supplier subject to the supplier's own terms and conditions, a copy of which will be made available to you on request.

You may be required to send your voucher to the chosen supplier to confirm your booking in advance: if so we recommend you keep a record of your voucher number and use registered post, as your voucher is a valuable document.

Customers should also note that your voucher must be presented on the day, in order to participate in the experience. If lost, we regret that vouchers cannot be replaced.

You may also be required to pay a deposit to a supplier to confirm your booking in advance. This deposit will be credited back upon completion of your experience.

Age, size and health restrictions
For safety reasons, some experiences have certain size, age and health restrictions. Unless otherwise stated the minimum age for any experience is 14. You are required to notify us and/or the supplier of any relevant medical condition.

Experience availability and timings
These are given as a guide only, and you may be required to wait between different elements of the activity alongside other participants.

If we cancel or change your activity
If we cancel your experience, we will tell you as soon as possible, and do our very best to offer an alternative date or location. If specific celebrities or vehicles are featured but are not available on the day for reasons beyond our control, we will try to find the best possible replacement. If this is not possible, we reserve the right to cancel your experience at short notice and re-book you. We reserve the right to reschedule the timings or location of any experience owing to unavailability of the experience, insufficient numbers making the experience unavailable, and other factors beyond our control.

We reserve the right to discontinue an experience, venue, or individual supplier at our own discretion. We will endeavour to offer a suitable alternative experience of the same value, however, if not we will refund your voucher in full. If you wish to exchange for an alternative experience of a higher value, you will be expected to pay the difference in price.

We also reserve the right to make minor changes to your experience. Examples of minor changes include car specification, or order of experiences on a particular day.

If you need to cancel or change your activity booking.
You should contact us immediately if you need to change or cancel your booking. We will do our best to fill the allocated space and avoid supplier cancellation charges, but if we are unable to do so, you may lose your booking. Supplier cancellation policies vary. You will be advised by Activity Superstore if you can rebook through the cancellation cover.

If you need to cancel your experience because of accidental injury/illness to yourself, or a death in your immediate family you should contact Activity Superstore as it may be possible to re-arrange your experience on presentation of a medical or death certificate.

Weather
Experiences may be cancelled due to weather conditions, mechanical failure, or for other reasons beyond our control. If your event is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. Activity Superstore is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an experience, which is cancelled for any reason.

Contracts (Rights of Third Parties) Act 1999
A person who is not named on the face of the experience voucher or experience purchase letter has no right under the Contracts (Rights of third Parties) Act 1999 to enforce any terms and conditions of booking.

These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law.