Our delivery information
When placing your order, all of the available delivery options and the estimated delivery date will be displayed in the basket. When your order is on its way, you will receive a despatch notification.
Royal Mail Delivery Services
| Delivery Method | Estimated Delivery Timescale | Delivery Days | Order Cut Off Time |
| 2nd Class Delivery ( From 85p ) |
3-5 days | Monday to Saturday | 12am |
| 1st Class Delivery ( From £1.35 ) |
1-3 days 90% arrive the day after dispatch* |
Monday to Saturday | 12am |
| Royal Mail Tracked 2nd Class (£3.99) |
3-5 days 97.5% of orders arrive within 3 days* |
Monday to Saturday | 12am |
| Royal Mail Tracked 1st Class (£4.99) |
1-3 days 90% arrive the day after dispatch* |
Monday to Saturday | 12am |
Courier Delivery Services
| Delivery Method | Estimated Delivery Timescale | Delivery Days | Order Cut Off Time |
| Next Working Day Delivery (£6.99) |
The next working day** | Monday to Friday | 1pm |
| Saturday Courier Delivery (£8.99) |
The next saturday** | Saturday | Thursday 2pm |
**Orders for Next Day & Saturday Delivery will need to be placed before the cut-off. Our Next Day Delivery service does not deliver over the weekend or Bank Holidays, so if you order this service on a Friday, your items will be delivered on the next available working day. **Orders placed on Saturday or Sunday with Next Working Delivery option are collected on Monday and should be delivered on Tuesday. If you order using Saturday service after the cut off on a Thursday, your order will be delivered the following Saturday.
Royal Mail Delivery Price by Card Quantity
| Number of Personalised Cards | 2nd Class Delivery | 1st Class Delivery |
| 1 | £0.85 | £1.65 |
| 2 | £1.05 | £1.65 |
| 3 | £1.25 | £1.75 |
| 4-20 | £2.70 | £3.49 |
| 21+ | £3.99 | £4.99 |
Returns
We understand that sometimes you might not be completely happy with your order. If this is the case, you are able to return your order at your own cost.
Upon receipt of your order, where applicable, we will issue a full refund for your items and shipping.We cannot provide a refund or exchange for perishable goods, this includes helium balloons, chocolate and personalised items unless they are faulty or damaged.
If you have received a faulty item, please Contact Us directly with an image and our Customer Service Team will look into this further.
If you need more information about our delivery and returns policy, please read our full Terms & Conditions.
Help
If you need any help with delivery Information, placing an order or tracking the location of your current order. Please visit Contact Us and one of the team will be happy to help.
Alternatively you are able to visit our FAQ's Page for further information.